Help in a crisis

Mental health support - Every Life Matters 

If you want to talk to someone about how you're feeling, or what you're experiencing, you can contact any of the places listed below. 

If it is an emergency and your life is in danger please dial 999.    

Call 111 or visit and ask to speak to the NHS Mental Health Triage Service.

Our NHS 111 Mental Health Triage Service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need. 

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis .

Please call 116123 (free number).


They offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.     

These services are available 24 hours a day, 365 days a year.

Text 'Shout' to 85258. (Free service) 

Open 24 hours a day, 7 days a week, every day of the year. 

Trained volunteers are there for you 24/7 to listen and support you to get to a calmer and safe place. Shout is a free, confidential, anonymous service for anyone in the UK. It won’t appear on your phone bill.

If you live in Southampton (within the SO14-SO19 postcodes) and feel you are at crisis point with your mental health, you can come and visit the Lighthouse, which is open 4.30pm - 12.00am (midnight) seven days a week. 

The Lighthouse offers a safe haven for people in mental health crisis or who may be experiencing highly distressing symptoms but who have no urgent physical health needs

How to access the service:

147 Shirley Road, Options wellbeing, The Annexe, Southampton, SO15 3FH

Access our virtual service

Those in mental health crisis or emotional distress can text ‘lighthouse’ and their postcode (for example LIGHTHOUSE SO14 0YG) to the Mind text line number (07451276010) between 4.30pm and 12am. Our staff will then contact them via telephone, email, webchat or text.

The Adults’ Safe Haven in Havant provides face to face immediate crisis support if you are struggling with your mental health. No-one will be turned away based on where they live and the service has a Freephone crisis line for those unable to attend physically. 

No appointment necessary, just drop into the Wellbeing hub in Leigh park or call 0300 3031560 to speak to our on-site trained crisis workers, mental health practitioners, or drug and alcohol support team. 

Clients can remain anonymous. Open 6.00pm- 10.00pm 365 days a year.

For more information visit 

If you are already using our services you can also call your local acute mental health team which operate 24 hours a day, seven days a week:  

Kooth is an online counselling and emotional well-being support service providing young people aged 11-25 years (up to 26th birthday) with a safe and secure means of accessing support with their emotional health and wellbeing needs from a professional team of qualified counsellors. It offers:

  • A free, confidential, anonymous and safe way to receive mental health support online.
  • Out of hours’ availability. Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10pm at weekends, every day of the year on a drop in basis.
  • Online Counselling from a professional team of BACP qualified counsellors is available via 1-1 chat sessions or messaging on a drop in basis or via booked sessions.
  • Discussion Boards which are all pre-moderated allow young people to access peer to peer support.
  • Online Magazine full of moderated articles many of which are submitted by young people offering advice and guidance on a huge range of topics.

Physical health 

If you have a concern about a physical health problem out of hours, speak to your GP. They will have their own out of hours arrangements to ensure you receive the care and treatment you need.
You can also call 111 for out of hours help or get online help at:

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the phone:

  • go to (for people aged 5 and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice

Further information 

Urgent treatment centres (UTCs) are GP-led, open at least 12 hours a day, every day, offer appointments that can be booked through 111 or through a GP referral, and are equipped to diagnose and deal with many of the most common ailments people attend A&E for.

Find an Urgent Treatment Centre or Minor Injuries Unit near you:

You can also find urgent care services near you by entering your postcode on the NHS website.

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident
  • Less severe injuries can be treated in urgent care centres or minor injuries units.

If you're not sure what to do NHS 111 can help if you need urgent medical support. 

They will ask questions about your symptoms so you get the help you need.

If you need to go to A&E, NHS 111 will book an arrival time. This might mean you spend less time in A&E. This also helps with social distancing.  

You can get help from or call 111. It's available 24 hours a day, 7 days a week.

How to find your nearest A&E
Not all hospitals have an A&E department, you can find your nearest A&E on the NHS website


Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

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