There are a number of ways you can get involved with Southern Health.
You can become a member, volunteer (and work in an unpaid capacity), support our Trust charity- Brighterway and help us to improve by sharing your ideas, input and feedback.
We also have a variety of patient, service user and carer groups that you can join to have your say. If you are interested in joining, please contact Dawn Buck, Head of Patient and Public Engagement and Patient Experience.
- Advice and information for carers (assessments, financial support, carers leads, support during COVID-19, and getting involved.)
- Carers principles and our commitment to carers
- Triangle of care - this initiative promotes the importance of involving carers, alongside service users and staff.
- Carer booklets - These booklets provide information, advice and guidance to carers about the service, their rights to support, information on patient/service user advocacy, local peer support and guidance to further information such as condition specific organisations, mental health act regulations etc. Each booklet includes bespoke information for each team, tailored to each carers group, service and location.
Becoming a member means you can have a much greater say in your local healthcare. Your voice counts.
Why become a member?
We're always striving to improve and as a member, you can help us do this. We want to hear your experience of our services. We want to know how you think we should invest our money, and where we should develop services further.
We want to know when things go well, and when they don't, so we can address issues and problems quickly. In order for our services to meet the needs of local people and communities, we need to know what you expect and want.
You can be involved as little or as much as you'd like, and in a variety of different ways. You may just want to receive updates about what the Trust is doing, you may want to come along to local meetings and focus groups, or take part in surveys and questionnaires.
Being a member won't affect the care and treatment you receive. You also don't have to agree with everything our Trust does, or share our views.
What are the benefits?
As a member, you'll be able to:
- Present your ideas, feedback or concerns to the Trust
- Elect fellow members to become Governors (or stand for Governor yourself)
- Meet and interact with the Council of Governors
- Go to constituency meetings to discuss health care in your local area
- Attend the Annual Members Meeting
- Register for Health Service Discounts, where you can find a huge range of offers and benefits
Become a member
Becoming a member is quick and easy - simply complete the application form.
If you are a member of staff, you are automatically enrolled into our membership scheme.
If you have any problems or queries with your application, then please don't hesitate to contact us:
Telephone: 023 8087 4666
We recruit to a variety of volunteering roles across the Trust and we welcome volunteers from a range of backgrounds and experiences. You don’t need any specific skills to be a volunteer, we are just looking for kind, compassionate people with the desire to really make a difference.
Volunteering roles vary, from fundraising to admin support; there is a variety of non-clinical roles available.
How do I apply?
You can apply for a volunteering role by emailing the volunteering team.
What is the process after I apply?
You will need to complete an application form, occupational health and DBS check (dependant on the role).
Who can volunteer?
- You will need to be over 18 years of age (We cannot always provide supervision so this may restrict younger people from volunteering.)
- You can applyif you are receiving benefits (but you must tell your Job Centre about your role).
How much time will I need to give?
In general, there is no minimum time you must give. You can discuss with us what arrangement works for you and the role you are applying for.
Will I be paid?
As a volunteer you will not be paid. We will however ensure you don’t lose out financially through volunteering so will cover agreed expenses, such as travel.
Will I be trained within my role and what opportunities are there for career development?
Yes, we have a full induction and training process. You will receive a thorough induction to your specific role so that you are confident in what we are asking you to do.
Will I be insured?
Yes, volunteers at Southern Health have the same cover as paid staff, as long as they are carrying out the duties in their role description and a risk assessment for that role has been carried out.
It is important to us that you have an opportunity to give feedback and share your views on the care you receive. Sharing your experiences helps us to shape and improve our services across the Trust and provide the best possible patient care.
Whether your feedback is positive or negative, we would like to know.
Any concerns that you have are often best dealt with when they arise. We would encourage you to explain your problem to a member of staff in the first instance. In many cases, it should be possible to sort out the problem straight away by talking to the person you have already been dealing with, or perhaps their manager.
However, as a service user, patient, relative or carer, sometimes you may need to turn to someone for free, confidential, and timely help or advice. The Complaints and Patient Experience team can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage. You can call us (9-5pm Mon-Fri) on 023 8231 1200 or email firstname.lastname@example.org
As a Trust, we appreciate how important feedback is and just as we like to know when things go wrong, it is also helpful to know when we are doing things well.
This not only helps boost staff morale and motivation, but also allows us to identify which areas are doing better than others. We can then try to replicate that practice across other areas of the Trust.
Brighterway is our Trust charity. Its aim is to support recovery and enable people to lead a brighter life through the use of fundraising and grant making for projects, helping their overall quality of life, wellbeing and independence.
You can find out more by visiting Brighterway's website.
Consultations give you the chance to help shape the way we provide our services in the future.
What is a public consultation?
All NHS Trusts have a statutory duty to make arrangements for engaging and involving patients and the public in the planning and delivery of services, and in the development of proposals to change services.
Whenever we plan on making changes to our services, you'll be invited to give your ideas and feedback.
Where change is considered substantial we have an additional duty to formally consult with Health Overview and Scrutiny Committee’s (HOSC). Engagement, involvement and consultation are all formal processes designed to ensure your voice is heard and taken into account wherever possible.
Listening to your opinions about the care we provide is important to us, as it helps us shape our healthcare services to meet your needs.
What happens after feedback is given?
Once all feedback has been collected, your comments will then be reviewed, alongside those of others, and where ever possible taken fully into account. When decisions have been agreed, we will do our very best to ensure everyone is updated and told of the changes, and as different ways of providing a service are put into place, we will review and monitor them to make sure they are still meeting your needs.
How long do consultations last?
If formal consultation is required there is a recognised period of 12 weeks. However, sometimes if earlier engagement and involvement can show that the majority of people are in favourof the change and if it is supported by other key people, it is not always necessary to consult formally or a shortened period of consultation can be agreed with the HOSC.
How to get involved
We will always aim to advertise the fact we are looking at proposals to change services and we do this by talking to you face to face, talking to your carers, producing leaflets and other advertising methods. All these ways of bringing your attention to our proposals includes telling you how you can get involved.
In most cases you can get involved by asking for a one to one meeting, asking for us to come to a group or meeting you've already planned, responding via our website, attending meetings in public that we will arrange, emailing us or telephoning us.
Southern Health is committed to working together in partnership with people to ensure the services we provide are of high quality and are delivered in a comfortable, caring, compassionate and safe environment. We want to work together with service users, patients, families and carers so they have a say in their care and treatment and help us to understand how services can be improved.
It is vital, therefore, that we use the insight gained from our population in a robust and meaningful way. To support this process, this report outlines some of the key patient insight information fed back to Southern Health during the last six months. It should be noted that a wide variety of information has been gained throughout the six month period, with positive feedback being provided, as well as information regarding potential areas for development.
Download a copy of the latest report here.
Our Experience, Involvement and Partnership Strategy details our commitment to working together with service users, patients, families and carers so they have a say in their care and treatment, and helping us to understand how services can be improved.
As a Trust, we are committed to working together in partnership with the people we serve to ensure the services we provide are of high quality and are delivered in a comfortable, caring, compassionate and safe environment.
In this strategy you’ll find out what we, as a Trust, want to achieve and how we will do so via a set of clear and common sense objectives. These have been shaped by feedback from the people who use our services, their families, our governors and staff to ensure our approach to engagement is inclusive, collaborative, organised, positive and proactive.
Patient and public engagement team
Sterne 7, Tatchbury Mount
Calmore, SO40 2RZ